Contact Information

The QYVEN team is here to help you with any questions regarding our products, orders, shipping, returns, or general support. Your satisfaction is important to us, and we aim to provide a smooth and reliable customer experience.

Main Contact

For all customer support inquiries, please contact us at:

Email: contact@theqyven.com

Support Hours

Our customer support team is available:

Monday to Friday
9:00 AM – 6:00 PM (CET)

We aim to respond to all inquiries within 24 business hours.

Available Languages

To better support our international customers, our team provides assistance in English and French.

Orders and Customer Support

For questions related to an order, please include your order number in your message, such as:

Example: #QY1234

Including your order number helps us locate your purchase faster and provide quicker assistance.

What We Can Help With

You can contact us for support with:

• Product information;

• Order status;

• Shipping and delivery;

• Returns and refunds;

• Damaged, defective, or incorrect items;

• General customer service inquiries.

Customer Care

At QYVEN, we are committed to providing helpful, clear, and timely support. If you need assistance, please contact us and our team will be happy to help.