Terms & Conditions of Sale

Welcome to QYVEN. By accessing our website and placing an order, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. Company Information

Brand: QYVEN
Legal Entity: RM Digital Business LLC
Email: contact@theqyven.com

2. Products and Availability

We make every effort to describe and display our products as accurately as possible. However, slight differences in color, size, texture, or appearance may occur due to screen settings, lighting, product updates, or manufacturing variations.

Product availability may change at any time. QYVEN reserves the right to modify, update, discontinue, or remove any product from the website without prior notice.

3. Prices and Payment

All prices are displayed in Euros (€) unless otherwise stated. Prices may include applicable taxes depending on the customer’s location and legal requirements.

Payments are processed securely through trusted third-party payment providers. QYVEN does not store full credit card details on its servers.

We reserve the right to update prices, promotions, or discounts at any time. Any price changes will not affect orders that have already been confirmed.

4. Orders

After placing an order, you will receive an order confirmation by email. This confirmation means that we have received your order request.

QYVEN reserves the right to cancel or refuse any order in cases such as payment issues, stock unavailability, incorrect customer information, suspected fraud, or pricing errors.

If an order is cancelled after payment has been made, the customer will receive a refund through the original payment method.

5. Shipping and Delivery

QYVEN may offer free standard shipping on eligible orders, as well as paid express shipping options where available.

Delivery times are estimates only and may vary depending on the destination, carrier, customs procedures, peak periods, or circumstances beyond our control.

QYVEN is not responsible for delays caused by:

• Customs checks or import procedures;

• Carrier delays;

• Incorrect or incomplete delivery addresses;

• Strikes, weather conditions, or force majeure events;

• Any event outside our reasonable control.

The customer is responsible for providing a complete and accurate delivery address. Additional shipping costs may apply if an order cannot be delivered due to incorrect information provided by the customer.

6. Right of Withdrawal and Returns

Customers may request a return within 14 days of receiving their order, in accordance with applicable consumer protection regulations.

To be eligible for a return, items must be:

• Unused, unworn, and unwashed;

• In perfect condition;

• Returned with original tags, labels, security seals, and accessories;

• Returned in the original packaging or equivalent protective packaging.

Refunds are issued through the original payment method used at checkout, unless the customer chooses store credit where available.

Personalized, customized, made-to-order, or final-sale items cannot be returned unless they are defective, damaged, or incorrectly delivered.

To request a return, please contact us at contact@theqyven.com with your order number.

7. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us as soon as possible at:

contact@theqyven.com

Please include:

• Your order number;

• Clear photos of the product received;

• A brief description of the issue.

After reviewing your case, QYVEN may offer a replacement, store credit, or refund, depending on the situation.

8. Customer Responsibilities

By placing an order, the customer agrees to provide accurate, complete, and up-to-date information, including billing details, shipping address, contact information, and payment details.

The customer is responsible for ensuring that the products ordered are suitable for their intended use before completing the purchase.

9. Liability

QYVEN shall not be liable for indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.

Where legally permitted, our maximum liability shall not exceed the amount paid by the customer for the specific product concerned.

Nothing in these Terms & Conditions limits any consumer rights that cannot be excluded under applicable law.

10. Intellectual Property

All content available on this website, including text, images, logos, graphics, product descriptions, designs, and branding elements, is the property of QYVEN or its content providers.

Any reproduction, distribution, modification, or unauthorized use of our content, in whole or in part, is strictly prohibited without prior written consent.

11. Promotions and Discounts

Promotional offers, discount codes, and special campaigns may be subject to specific conditions, including expiration dates, product exclusions, or minimum purchase amounts.

QYVEN reserves the right to modify, suspend, or cancel promotions at any time without prior notice.

Discount codes cannot be applied retroactively to orders that have already been placed.

12. Privacy and Data Protection

Customer information is handled in accordance with our Privacy Policy. By using our website and placing an order, you agree that your information may be processed for order fulfillment, payment processing, delivery, customer support, and legal compliance purposes.

13. Governing Law and Disputes

These Terms & Conditions are governed by the applicable laws of the jurisdiction in which the business operates, unless mandatory consumer protection laws provide otherwise.

In the event of a dispute, we encourage customers to contact us first so we can try to reach an amicable solution.

If no resolution is reached, the dispute may be submitted to the competent courts or consumer dispute resolution body, where applicable.

14. Changes to These Terms

QYVEN reserves the right to update or modify these Terms & Conditions at any time. The latest version will always be available on our website.

The Terms & Conditions applicable to an order are those in effect at the time the order is placed.

15. Contact Us

For any questions regarding these Terms & Conditions, orders, shipping, returns, or customer support, please contact us at:

contact@theqyven.com

Last updated: February 2026
RM Digital Business LLC — QYVEN