Refund policy

Return & Refund Policy

At QYVEN (operated by RM Digital Business LLC), we want every customer to enjoy a smooth, secure, and satisfying shopping experience. If for any reason your purchase does not meet your expectations, you may request a return in accordance with the conditions below.

Return Period

Customers may request a return within 14 days of receiving their order, in accordance with applicable consumer protection regulations.

Return Period	Product Condition	Refund Method
14 days after delivery	Unused, unworn, with original tags and packaging	Original payment method or store credit

Right of Withdrawal

You have the right to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason.

To start a return request, please contact us at contact@theqyven.com with your order number and relevant details. Our support team will provide you with the return authorization and exact return shipping address instructions.

Return Conditions

To be eligible for a return, the item must meet the following conditions:

The product must be unused, unworn, unwashed, and in perfect condition;
All original tags, labels, security seals, and accessories must remain intact;
The item must be returned in its original packaging or with equivalent protective packaging;
The return must include the order information or proof of purchase.

QYVEN reserves the right to refuse returns that do not meet these conditions.

Personalized, customized, made-to-order, or final-sale items are not eligible for return unless they are defective, damaged, or incorrectly delivered.

Return Shipping Costs

QYVEN offers free standard shipping on eligible outgoing orders. However, unless the return is due to a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer.

If you receive a defective, damaged, or incorrect product, QYVEN will cover the necessary shipping costs to resolve the issue.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 14 business days. The refund will be issued to the original payment method used at checkout. Alternatively, you may choose to receive the refund as store credit for a future purchase.

Please note that original shipping fees, when applicable, are non-refundable unless the return is due to an error by QYVEN or a defective product.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at: contact@theqyven.com

Please include:

Your order number;
Clear photos of the item received;
A brief description of the issue.

Our team will review your case as a priority and offer the most suitable solution, which may include a replacement, store credit, or a full refund.

Company Contact & Legal Entity

For any questions regarding returns, refunds, or issues with your order, please reach out to us:

Brand: QYVEN

Legal Entity: RM Digital Business LLC

Owner: Mateus Rodrigues de Araujo

Address: 1209 Mountain Road PL NE, STE R, Albuquerque, NM 87110, United States

Email: contact@theqyven.com

NOTHING TO SAY, IT'S FANTASTIC! COMFORTABLE AND SOFT

What size should I buy?

Our shoes are true to size, so please choose your usual size.

Should you need to exchange your shoes for a different size for any reason, no problem: you're covered thanks to our hassle-free 14-day return guarantee.

What is the return policy?

For every purchase made on our website, you benefit from a 14-day money-back guarantee. If your shoes don't meet your expectations, simply contact us to initiate the return process.

How do I care for my shoes?

To keep your shoes looking beautiful for a long time, we recommend using a high-quality leather care product. Avoid exposing them to excessive heat or humidity, and store them in a cool, dry place when not in use.