Política de reembolso

Return & Refund Policy

At QYVEN, operated by RM Digital Business LLC, customer satisfaction is our priority. We are committed to providing a secure, transparent, and reliable shopping experience for customers worldwide.

If your purchase does not meet your expectations, you may request a return or refund according to the conditions outlined below.

Return Eligibility Period

Customers may request a return within 14 days after receiving their order. To qualify, the product must meet all return conditions described in this policy.

Return Window	Product Requirements	Refund Options
14 days after delivery	Unused, unworn, unwashed, with original packaging and tags	Original payment method or store credit

How to Request a Return

To begin a return request, please contact our customer support team at:

contact@theqyven.com

Please include your order number and a description of your request. Our team will review your case and provide the return instructions, including the return address when applicable.

Return Conditions

For a return to be accepted, the following conditions must be met:

The product must be unused, unworn, unwashed, and in its original condition;
All original tags, labels, accessories, and packaging must be included;
The item must be securely packaged to prevent damage during transportation;
The return must include the order number or proof of purchase.

QYVEN reserves the right to refuse returns that do not comply with these requirements.

Customized, personalized, made-to-order, clearance, or final-sale products are not eligible for return unless they arrive defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the product received was defective, damaged, or incorrect due to an error on our part.

For approved cases involving defective or incorrect items, QYVEN will provide an appropriate solution, which may include replacement, refund, or reimbursement of reasonable return shipping costs.

Refund Processing

Once your return is received and inspected, we will send you a confirmation regarding the approval or rejection of your refund.

Approved refunds are processed within 14 business days and will be issued using the original payment method.

Please note that processing times may vary depending on your bank, payment provider, or financial institution.

Shipping fees paid at checkout are generally non-refundable unless the return is caused by an error from QYVEN or a defective product.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

Please provide:

Your order number;
Photos or videos showing the issue;
A brief explanation of the problem.

Our support team will carefully review your request and provide the best available solution.

International Orders

QYVEN proudly serves customers worldwide. International customers are responsible for ensuring that the provided shipping information is accurate.

Any customs fees, import duties, taxes, or local charges imposed by the destination country are the responsibility of the customer unless otherwise required by applicable laws.