Política de reembolso
Return & Refund Policy
At QYVEN, we want every customer to enjoy a smooth, secure, and satisfying shopping experience. If for any reason your purchase does not meet your expectations, you may request a return in accordance with the conditions below.
Return Period
Customers may request a return within 14 days of receiving their order, in accordance with applicable consumer protection regulations.
| Return Period | Product Condition | Refund Method |
|---|---|---|
| 14 days after delivery | Unused, unworn, with original tags and packaging | Original payment method or store credit |
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving your order, without needing to provide a reason.
To start a return request, please contact us at contact@theqyven.com with your order number and relevant details. Our support team will guide you through the next steps.
Return Conditions
To be eligible for a return, the item must meet the following conditions:
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The product must be unused, unworn, unwashed, and in perfect condition;
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All original tags, labels, security seals, and accessories must remain intact;
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The item must be returned in its original packaging or with equivalent protective packaging;
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The return must include the order information or proof of purchase.
QYVEN reserves the right to refuse returns that do not meet these conditions.
Personalized, customized, made-to-order, or final-sale items are not eligible for return unless they are defective, damaged, or incorrectly delivered.
Return Shipping Costs
QYVEN may offer free standard shipping on eligible outgoing orders. However, unless the return is due to a defective, damaged, or incorrect item, return shipping costs are the responsibility of the customer.
If you receive a defective, damaged, or incorrect product, QYVEN will cover the necessary shipping costs to resolve the issue.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 14 business days. The refund will be issued to the original payment method used at checkout. Alternatively, you may choose to receive the refund as store credit for a future purchase.
Please note that original shipping fees, when applicable, may not be refundable unless the return is due to an error by QYVEN or a defective product.
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us as soon as possible at:
Please include:
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Your order number;
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Clear photos of the item received;
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A brief description of the issue.
Our team will review your case as a priority and offer the most suitable solution, which may include a replacement, store credit, or a full refund.
Contact
For any questions regarding returns, refunds, or issues with your order, please contact us at:
Our team will be happy to assist you.